An Air India passenger expressed dissatisfaction on Saturday due to being assigned a damaged window seat during a flight from Delhi to Bengaluru, even though an additional ₹1,000 was paid for the seat.
On Thursday, April 4, an incident occurred wherein a passenger discovered a broken seat. Subsequently, the airline sought assistance from an engineer to address the issue. Regrettably, the engineer was unable to rectify the broken seat, as stated by the passenger. Furthermore, the passenger expressed dissatisfaction with Air India’s subpar services and questioned why the airline failed to furnish passengers with adequate seating.
The passenger expressed their dissatisfaction on X platform, along with tagging the Directorate General of Civil Aviation and Ministry of Civil Aviation, regarding their experience on Air India AI512 flight from DEL to BLR on 4th Apr. They mentioned that they had paid an additional 1k for a broken window seat (22A), but despite calling an engineer to fix it, the issue remained unresolved. The passenger questioned whether this was what they had paid the flight fare for and expressed their disappointment in not being able to expect a proper seat after paying a considerable amount.
Air India responded to the passenger’s tweet and requested him to provide the necessary booking details. Subsequently, the airline assured him that they would thoroughly investigate the issue and implement appropriate measures to rectify it.
